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(p. 297) Optimizing Customer Service in Private Practice 

(p. 297) Optimizing Customer Service in Private Practice
Chapter:
(p. 297) Optimizing Customer Service in Private Practice
Author(s):

Tiffany A. Garner

and Jeffrey E. Barnett

DOI:
10.1093/med:psych/9780190272166.003.0024
Page of

date: 20 September 2017

Excellent customer service is essential for the success of every business, including mental health private practices. This chapter explains how outstanding customer service is needed in addition to providing high-quality clinical services. How to integrate the principles and practices of customer service into day-to-day practice activities is explained. The concept of customer delight is introduced to help private practitioners achieve the best possible results in developing and maintaining a successful practice. Customer service is an essential business practice that helps ensure a steady flow of clients and business success. Specific factors impacting the client experience are reviewed and their relevance to active customer service efforts is explained. Basic strategies to achieve an optimal customer service experience for clients and referral partners are provided.

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