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(p. 580) Collecting and Delivering Client Feedback 

(p. 580) Collecting and Delivering Client Feedback
Chapter:
(p. 580) Collecting and Delivering Client Feedback
Author(s):

Michael J. Lambert

, Jason L. Whipple

, and Maria Kleinstäuber

DOI:
10.1093/med-psych/9780190843953.003.0017
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date: 23 September 2019

This meta-analysis examines the impact of measuring, monitoring, and feeding back information on client progress to clinicians while they deliver psychotherapy. It considers the effects of the two most frequently studied routine outcome monitoring practices: the Partners for Change Outcome System and the Outcome Questionnaire System. Meta-analyses of 24 studies produced effect sizes from small to moderate. Feedback practices reduced deterioration rates and nearly doubled clinically significant/reliable change rates in clients who were predicted to have a poor outcome. Clinical examples, diversity considerations, and therapeutic advances are provided.

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